HELP & SUPPORT
Support for RemindClock
页面更新 / Page updated: 2026-08-14
Need help? Email [email protected]
QUICK HELP
您可以创建多个提醒，但免费版最多同时启用 2 个。年度版或永久版可无限启用提醒，并解锁高级循环。 / You can create multiple reminders, while the free version allows up to two reminders to be enabled at the same time. The yearly or lifetime plan enables unlimited active reminders and unlocks Advanced Repeat.
两者目前解锁相同的应用内功能。年度版为自动续订订阅，如不希望继续续订，请在下一次续订前通过 Apple 订阅设置取消；永久版为一次性非消耗型购买。实际价格、币种和续订日期以 App Store 购买及订阅管理页面为准。 / Both currently unlock the same in-app features. The yearly plan is an auto-renewable subscription. To prevent another renewal, cancel it through Apple subscription settings before the next renewal date. The lifetime plan is a one-time, non-consumable purchase. The App Store purchase and subscription-management screens show the applicable price, currency, and renewal date.
付费用户可以从指定开始时间起，设置每隔 1 至 99 秒、分钟、小时、天、周、月或年重复；按周循环时还可以选择星期。 / Paid users can repeat from a selected start time at intervals of 1 to 99 seconds, minutes, hours, days, weeks, months, or years. Weekly intervals can also use selected weekdays.
请确认网络可用，在购买页点击“恢复购买”，等待 StoreKit 重新验证权益。如果仍未恢复，请把应用版本、iOS 版本、购买项目以及页面提示发送到支持邮箱；不要发送 Apple ID、密码或付款卡信息。 / Confirm that you are online, tap Restore Purchases on the purchase page, and allow StoreKit to re-verify your entitlement. If it still does not restore, email your app version, iOS version, purchased product, and the message shown. Do not send your Apple ID, password, or payment-card details.
您可以使用应用购买页中的“管理订阅”，或前往 iPhone“设置”→ 您的姓名 →“订阅”进行管理。取消后，权益通常会持续到当前已付费周期结束。 / Use Manage Subscription on the app’s purchase page, or go to iPhone Settings → your name → Subscriptions. After cancellation, access normally remains available through the end of the paid period.
不会。到期前已经启用的提醒会保留并继续调度；您仍可查看、编辑、停用或删除它们。超过免费或保留名额后，只会限制新增或重新启用更多提醒。 / No. Reminders enabled before expiry remain in place and continue to be scheduled. You can still view, edit, disable, or delete them. If you exceed the free or retained limit, only adding or re-enabling additional reminders is restricted.
请检查 RemindClock 的通知权限、提醒时间、设备时间、音量、静音模式和专注模式。应用使用本地和时间敏感通知，但不会绕过 iOS 的系统控制，也不使用关键警报权限。 / Check RemindClock’s notification permission, the reminder and device time, volume, silent mode, and Focus settings. The app uses local and Time Sensitive notifications, but it cannot bypass iOS system controls and does not use the Critical Alerts entitlement.
购买权益可通过“恢复购买”由 Apple 重新验证。提醒内容仅保存在原设备本地，RemindClock 没有账号或云备份，因此卸载前的提醒无法由开发者恢复。 / Purchased entitlements can be re-verified through Apple’s Restore Purchases function. Reminder content is stored only on the original device. RemindClock has no account or cloud backup, so the developer cannot restore reminders removed by uninstalling the app.
建议提供设备型号、iOS 版本、应用版本、问题发生步骤和必要截图。请勿发送密码、完整收据、付款卡信息或其他不必要的敏感信息。 / Include your device model, iOS version, app version, steps to reproduce the issue, and any necessary screenshots. Do not send passwords, full receipts, payment-card details, or other unnecessary sensitive information.
POLICIES
有关本地存储、StoreKit 购买、数据收集、第三方处理及删除方式的说明，请查看 隐私政策。
For details about local storage, StoreKit purchases, data collection, third-party processing, and deletion, read our Privacy Policy.
本应用采用 Apple 标准最终用户许可协议（EULA）↗。
This app uses Apple’s Standard End User License Agreement (EULA) ↗.
CONTACT
官方支持邮箱 / Official support email: [email protected]